System Coordinator, Central System Support
Position: System Coordinator, Central System Support
Department: Systems Department
Location: Markham, ON
Company: 4S Consulting Services Inc./4SafeCom
Type: In-Person | Full-Time | Permanent
4S is one of Canada’s leading ISO-certified (9001, 14001, 45001, and 27001) Occupational Health and Safety advisory firms, recognized for delivering comprehensive OHS solutions to organizations of all sizes. We support businesses through a combination of expert consulting, accredited training, and our proprietary online management system, 4SafeCom.
Our mission is to help organizations embed a strong safety culture within their operations while ensuring regulatory compliance and driving sustainable, long-term performance.
Our Services Include:
- Online Management System: The 4SafeCom platform, designed to support Safety, HR, and Learning Management
- Consulting Services: Expert guidance to design, implement, and enhance effective safety programs
- Training Programs: CPO-approved training aimed at building competency and strengthening workplace safety awareness
We also assist organizations in implementing and maintaining recognized standards and programs, including COR, ISO 9001, ISO 14001, ISO 45001, ISO 27001, and WSIB Excellence.
What We Offer
- Collaborative and supportive team environment
- Opportunities for career growth and advancement
- 100% employer-paid benefits
- Performance-based bonus (where applicable)
Position Summary
The System Coordinator is responsible for providing application support across all phases of
the project lifecycle, including demonstrations, testing, implementation, and customer
support. This role plays a key part in enabling both internal teams and clients to effectively
understand and utilize the product.
The incumbent supports system development activities, conducts comprehensive testing,
prepares and delivers system demonstrations, and assists with ongoing maintenance. The
System Coordinator also evaluates system variances, analyzes issues, and provides
recommendations for resolution based on client feedback and system performance.
Key Responsibilities
- Develop and maintain in-depth product knowledge and supporting documentation
- Prepare and deliver product presentations and system demonstrations to internal and external stakeholders
- Create user guides, help documentation, and other support materials
- Provide technical support to clients and internal teams
- Conduct system testing, including developing test strategies and documenting results
- Collaborate with development teams to document, test, and validate system functionality
- Partner with marketing to support the creation of product documentation and promotional materials
- Track and analyze technical issues and customer complaints to support continuous improvement initiatives
- Develop and modify forms, reports, and statistical outputs tailored to client or project requirements
- Customize deliverables under the guidance of the Systems Support Lead or Manager
- Recommend enhancements to existing software based on customer feedback and usage trends
- Analyze and troubleshoot system errors and performance issues
- Maintain a systematic, organized, and structured approach to documentation, presentations, and project plans
Qualifications & Experience
- Bachelor’s Degree or College Diploma in Computer Science, Information Technology, Programming, or a related field
- 1–2 years of experience in the IT, software or consulting industry
- Working knowledge of HTML, CSS, JavaScript, and PHP
- Experience with Database Management Systems
- Familiarity with AI systems and their implementation is considered an asset
Skills & Competencies
- Strong organizational and time management skills with the ability to manage multiple priorities
- Excellent written and verbal communication skills
- Ability to work effectively with stakeholders at various levels of the organization
- Strong analytical and problem-solving abilities
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
- Self-motivated with a proactive and detail-oriented approach
Travel Requirements
- Occasional travel within Ontario may be required for client site visits or to accompany the Manager on client engagements
How to Apply
Interested candidates are invited to send their resume to hr@4sconsult.com.
